Terms and Conditions

Store Policies

1. ALL SALES ARE FINAL - By making a purchase on www.paula’sgiftsandmore.com you are automatically agreeing to the terms and conditions on www.paula’sgiftsandmore.com guarantees we will process your order as quickly and efficiently based on our processing policy and product availability. Orders may take up to two days to process.

• Mystical items are sold as curios and private entertainment use.
• We do not provide free custom instructions on product use since there are many ways products can be used.
• No return exchanges or refunds will be issued by paula’s gifts and more. 
• Received Order Questions: Any questions or concerns regarding a received online order must be made in writing via email or calling by phone. 
• General Order Question: Email us at elezar7820@att.net with your name and order number. Including your order number will expedite us locating your order to answer your question.
• Please note: Once and order is placed it is non-refundable or discountable. This is an      automated system therefore order changes and discounts are to be applied before full check out. It is the customer's responsibility to make sure any coupon or discount codes are used at checkout.

2. FRAGILE/GLASS ITEMS UNLESS ADDITIONAL INSURANCE IS PURCHASED ARE NOT COVERED. 

• We take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our store.
• Please inspect your package as soon as it arrives.
• We DO NOT guarantee, refund or replace broken candles or any other glass/fragile items. We ensure proper packaging to prevent any damage to fragile items. 
• If an item arrives broken, you must file a claim directly with the carrier that delivered your package.

3. RESTOCKING FEE POLICY 

· There’s not restocking fees apply to any cancelled or returned orders. Any returned items, must be in the same condition that it was received. 

4. SHIPPING & HANDLING POLICIES 

For 2024, we ship to the following areas:

• Continental US
• Alaska, Hawaii & Puerto Rico

We ship via the most economical but appropriate service so your purchase arrives to your safely.

If you have any questions about your order, please email us elezar7820@att.net or call us at 713-480-1667

5. PRODUCTS & AVAILABILITY: 

Due to the nature of the items we sell, supply and demand; we cannot guarantee 100% availability. There may be times where an item will sell out faster than what is updated on our website.

When ordered item(s) is not available by the time the order is being processed and a substitute is not available; a refund will be issued and the rest of the order shipped.

6. SUBSTITUTED ITEMS

• Substitutions will be made equal to the value of the price paid, not on size.
• Candles may be substituted without notice for a larger or smaller sized version depending on availability.
• We will also make substitutions due to product availability. Example: Money Drawing oil is sold out, we will send a similar oil for money drawing.
• Item(s) not in stock at the time of order processing will be automatically refunded and the rest of the order shipped.

Shipping Policies

GENERAL INFORMATION

• Orders are only processed on business days, Monday through Friday 8:00 am to 4:00 pm
• Customers have 24 hours to cancel orders 
• Please inspect your package as soon as it arrives. Customer have 24 hours to notify us of any issues.
• Returned or canceled orders will be not be subjected a restocking fee.
• We are not able to guarantee product availability or delivery time. All depends on product demand and time it takes for carrier to deliver orders. 
• Any out-of-stock items will automatically be substituted or refunded when the order is processed.
• National disasters, acts of nature, etc. may affect your order processing. We don’t guarantee the processed time when national disasters take place. 

PRODUCTS & AVAILABILITY:

• Due to the nature of the items we sell, supply and demand; we are unable to guarantee 100% product availability. There may be times where an item will sell out faster than the system updates the quantities to our website. 

SHIPPING INFORMATION

• Shipping is free for  all orders
• Normal store shipping policies are subject to change without notice.
• Handling time during normal operations can be anywhere from 1-2 business days depending   on when your order was placed, the order size, Etc.
• We do offer expedited or overnight shipping. Please contact us for details and pricing. 
• Orders are only shipped via Priority Mail or First Class with USPS. Expedited or overnight  shipping is shipped via UPS. 
• Shipping information can take 24 to update.
• Customers are responsible for the cost of return shipping, unless item is not as described or wrong item was sent. 
• For added security, Signature Confirmation is available and can be added to any order.
• Please note: Shipping Transit Times should not be confused with the order processing times.
• Example: Priority Mail 2 Day Shipping means that when your order is dropped at USPS, it will on average take 2 days to reach you. This does not mean your order is being processed in 2 days.

· There is no restocking fee for any canceled orders or returned orders. 

BACK-ORDERED AND SUBSTITUTED ITEMS

• Customers have the option to accept a substitution or receive a refund for that item. We will make substitutions without notification if the item(s) being substituted are not drastically different. 
• You will automatically be issued a refund or substitution for out-of-stock items. 

LOST, MISSING ORDERS OR ORDERS NOT RECEIVED:

• Any claims for a lost/missing package must be taken up with the mail carrier in question. We are not responsible for lost/missing, undelivered or returned orders;      customers must contact the carrier in question to request investigation or file a claim.
• Customers are responsible for ensuring the correct shipping information is entered at      checkout. Paula’s Gifts and More, does not accept responsibility for      problems due to wrong information entered such as missing apartment      numbers, suite numbers etc. 
• Once the order leaves our store, we do not have any control over what happens to the package.
• No refunds will be issued for lost/missing packages with tracking that shows package/items have been delivered.
• Returned orders will be not be charged a restocking fee. 
• For orders being re-sent, customer is responsible for the new shipping label cost.
• Please contact the mail carrier to locate lost or missing packages to request an investigation or file a claim.

BROKEN AND DAMAGED ITEMS

• While we take every precaution to ensure your items arrive safely, we have no control over the circumstances once the package leaves our store.
• We do not guarantee, replace, or refund broken items unless additional insurance is      purchased.
• You can file a claim directly with      USPS for reimbursement for damaged or missing items.
• You will need to take pictures of the damaged item(s) and show proof of purchase.
• To file a claim, please see this link: https://www.usps.com/help/claims.htm 
• For added security, Signature Confirmation is available and can be added to any order.

· We offer international shipping. Please contact us before placing your order for shipping and additional cost of shipping if needed.